Support
Report a fault.
Plainly is fine.
IT help in working hours. Include the device, browser and any error text; it saves a round trip.
open a ticket
known questions
Is support available around the clock?
No. Support runs Monday to Friday, 09:00 to 18:00 UK time. Messages sent outside those hours are read the next working day.
What counts as IT support here?
Help with domains, DNS, hosting email, website forms, and app store accounts connected to work we can reasonably assist with. We do not repair hardware.
Does a sent form guarantee you received it?
Our server reports when the hosting mail system accepts your message. That is not a guarantee of inbox delivery, so for anything urgent please also phone.
Can I ask for a callback?
Yes. Tick the callback option and include a phone number; we call during working hours.